Frequently Asked Questions

Everything you need to know about our premium footwear.

How do I determine my correct boot size?

We recommend sizing down a half size from your standard sneaker size for the best fit. For precise measurements, please refer to our comprehensive Size Guide located on each product page.

What is the expected shipping time for my order?

In-stock items typically ship within 2-3 business days. Custom or made-to-order boots may take 4-6 weeks for production and delivery, depending on current demand.

Can I return or exchange my boots if they don't fit?

Yes, we offer a 30-day return and exchange policy for unworn items in their original packaging. Please ensure you try your boots on a carpeted surface to avoid scuffing the soles.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

Are your boots eligible for resoling or repairs?

Absolutely. Our boots are constructed with a Goodyear welt or stitchdown method, making them fully rebuildable. We offer professional resoling services to extend the life of your footwear.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and interest-free installment plans through Shop Pay and Affirm.